Our merchant account application process is uniform and simple, no matter your jurisdiction, business type or size. Please fill out our express application form, or download the short Precheck Form and send it us via email. This will allow our agents to start the pre-screening and assessment process. With the basic information about your company along with the nature of the business, we are able to narrow the choice down to a few suitable acquiring banks with which your new merchant account can be placed.
Within 1-3 business days after receiving your precheck form, we will have formed a sound strategy of which banking partners will fit your business the best. Once you're pre-approved it doesn't necessarily mean guaranteed approval, but in 90% of cases it does.
To finalize the process please download and fill out the Merchant Application Form and send it us via e-mail. The form will ask you to enter details about your company, owners and directors, as well as other business activity information. Please note that the entered information should correspond with the provided documents. If you need any assistance we're glad to help - Contact us via Telegram, Skype, WhatsApp.
Based on the pre-approval obtained in the previous step, we will begin the onboarding process with the acquiring solution, principal member of Visa/Mastercard. In this stage you'll be asked to provide your company documentation to prove your company’s existence, ownership and financial information. This information allows us to understand your activities, business structure and gives insight into any prior processing history, all of which helps us to estimate the possible risk factors.
Along with the application form you'll be asked to provide a documentation pack for the underwriting process performed by the acquiring bank. Please see below for the basic documents we need. These have to be in digital format (PDF, JPG...). You can also download our Documents and Website Compliance Checklist.
- Certificate of Incorporation
- Articles/Memorandum of Association
- Appointment of directors
- Shareholder registry
- Bank account statement
The statement of a bank account used for settlements must be no older than three months and it must be in the name of the contracting merchant company. Bank Name, Beneficiary Name, Account #, IBAN, SWIFT should be clearly visible. Online bank screenshots are accepted if all mentioned requirements are met.
- KYC for Owners & Directors
Scanned copy of a valid ID or passport of the UBO (Ultimate Beneficial Owner) and/or Director signing the agreement, and the most recent Proof of Address (Utility Bill).
- Credit card processing history
If you have previously been accepting card payments, please provide the weekly/monthly statements or screenshots from your payments provider. Merchant name, period, count and volume sum of monthly sales, refunds and chargebacks should be clearly visible.
- Conditional documents
If required you may be asked to provide a business license (if regulated business type), financial statements (balance sheets and P&L) and supplier agreements.
- Overlying company documents
If the applying company is owned by another parent company, a set of all of the above documents will be required for the parent company in order to identify the Ultimate Beneficial Owners.
Every merchant accepting card payments through their website needs to present a website that is fully compliant with the Visa/MasterCard compliance requirements (refer to below list). Note that these will have to be fully completed before you can begin taking live payments.
- Product/service details
Your website should present all details about offered products and/or services, with full & detailed pricing information.
- Business details
Legal name and registered address of your company, contact email address and phone number should all be clearly visible, for example on Contact Us page, and on the footer of the website.
- Terms & Conditions
Terms, Refund/Return Policy, Shipping Policy, and Privacy Policy are mandatory on every website. These should outline how you handle request for refunds, returns, shipping and client information.
- Credit card logos
Visa and MasterCard logos should be visible before or during checkout.
- Domain ownership
Domain WHOIS must show the applying/parent company - or the owner - as the owner of the domain. If this is not the case, you'll be asked to provide the proof of domain purchase in an invoice from the hosting company or screenshot from your registrar.
- Billing descriptor
The billing descriptor (text that appears on your client's card statement) must clearly be displayed during the checkout process on the payment form. For example: "You will see this charge appear on your credit card statement as [DESCRIPTOR]". This is usually your company/brand name.
- Specific MCC compliance
Additional requirements may apply for specific MCC categories, such as Adult and Gambling. For example the age verification message which asks website visitors to confirm they are over 18.
